Frequently Asked Questions About Metrin Skincare
About Metrin Skincare
What is Metrin Skincare?
Metrin is a simple, step-by-step skincare system designed to cleanse, nourish, and protect the skin morning and night. Its formulas have remained consistent for decades to deliver reliable, long-term results.
Is Metrin vegan and cruelty-free?
Yes. Metrin products are vegan and cruelty-free.
Is Metrin suitable for all skin types?
Yes — the system is designed for all skin types and concerns, including dryness, oiliness, sensitivity, and breakouts. Start slow and adjust usage if your skin is reactive.
How long does it take to see results?
Most people notice improvements in balance and texture within a few weeks, with best results building over consistent use across 8–12 weeks.
Can I mix Metrin with other brands?
You can, but for best results keep your routine consistent. If adding actives from other brands, introduce them slowly and patch test first.
How to Use
How do I use the Women’s 5-Step System?
Use morning and night: cleanse, lather, rinse; then condition to nourish and protect; finish with protective steps as directed. Consistency is key for results.
How do I use the Men’s 4-Step System?
Use morning and night: cleanse, lather, rinse; then condition and protect. The routine is quick to follow and designed for reliable, everyday results.
What if my skin purges or feels sensitive at first?
Introduce steps gradually and reduce frequency if needed. Temporary adjustment can be normal; ease in and build up to full, twice-daily use.
Orders, Shipping & Returns
Do you ship Australia-wide?
Yes — SKMcare ships Australia-wide with standard and express options at checkout.
How long will my order take to arrive?
Orders typically dispatch promptly on business days. Delivery time depends on your location and the shipping method selected at checkout.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking link once your order is on its way.
What’s your returns policy?
We accept returns in line with Australian consumer law. For eligibility and steps, please see our Returns information or contact us — we’re here to help.
Guarantee & Results
What is the 6-month guarantee?
We back Metrin with a 6-month results guarantee on full systems (Women’s 5-Step and Men’s 4-Step). Use consistently as directed; if you’re not satisfied, contact us within 6 months to discuss options.
Who is eligible for the guarantee?
The guarantee applies to purchases of full systems from SKMcare. Keep your order details and reach out if you need support — we’ll guide next steps.
How can I maximise my results?
Be consistent morning and night, follow the sequence, and give your skin time to adjust. Avoid over-exfoliating and introduce any additional actives slowly.